Opens in a new tab

Rackspace Technology and Collinson Transition Australia’s Largest Bank to the Cloud to Improve Customer Experience

September 16, 2020

Rackspace Technology and Collinson Transition Australia’s Largest Bank to the Cloud to Improve Customer Experience

Rackspace Technology and Collinson Transition to the Cloud to Improve Customer Experience

SAN ANTONIO, SINGAPORE and SYDNEY – September 16, 2020 – Rackspace Technology™ (NASDAQ: RXT), a leading end-to-end multicloud technology solutions company, today announced its support for Collinson Group, a global leader in influencing customer behavior, in the cloud migration of its loyalty program for a large financial services organisation in Asia Pacific. The partnership enables Collinson to support better customer experience for the bank and creates new opportunities for customer cloud migrations in the future.

After receiving a request for a cloud-based customer loyalty program from the bank, Collinson partnered with Rackspace Technology, leveraging Rackspace Managed Public Cloud, Managed Security, and Professional Services to support the specific cloud and security needs of the highly regulated bank. The partnership enabled Collinson to deliver a robust loyalty platform in record time to better support the bank’s customers and improve revenue.

“The results for Collinson have been extraordinary,” said Ravisankar Sundararaj, Head of Software R&D/FS&R Loyalty, Collinson. “We were able to meet very tight deadlines from the bank, and it wouldn’t have been possible without the support from all levels for this project.”

Rackspace Technology helped Collinson move the bank’s functions away from legacy data centers and instead migrate to Microsoft Azure to reduce complexity and expense. Collinson and Rackspace created a unified, cloud-based solution to enhance program management while meeting Australia’s banking industry requirements. The partnership gave Collinson confidence in the platform’s ongoing security and compliance with industry regulations.

“We’re proud to partner with Collinson as it transitions global institutions to the cloud,” said Tolga Tarhan, CTO, Rackspace Technology. “Since Collinson works with many customers in financial services, creating a repeatable solution centered around security, compliance, and speed was paramount. The company now has the tools and processes in place to support customers in the future.”

By migrating its applications to Azure, Collinson has created a unified platform where its products can interact with each other and perform better. As a result, the bank has a single point of interaction with Collinson, simplifying the platform’s overall management and ultimately improving card loyalty customer activities, such as redeeming points, across multiple channels.

The program was launched for the bank at the end of 2019.

About Rackspace Technology

Rackspace Technology is a leading end-to-end multicloud technology services company. We can design, build and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products and adopt innovative technologies.

About Collinson

Collinson is a leader in travel experience, loyalty, and customer benefits across more than 170 countries. We are built around delivering better experiences for our clients’ customers. We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.

About Rackspace Technology

Rackspace Technology® (NASDAQ: RXT) is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production. With an Outcomes-as-a-Service model built on secure infrastructure, data foundations, and forward-deployed engineering, Rackspace delivers business results for regulated and mission-critical industries where governance, sovereignty, and uptime are non-negotiable. Learn more at www.rackspace.com.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally relate to future events and can be identified by terminology such as “believe,” “may,” “will,” “potentially,” “estimate,” “continues,” “anticipate,” “intend,” “could,” “would,” “project,” “plan,” “expect,” “is putting,” “designed to,” or the negative of such terms or other similar expressions, although not all forward-looking statements contain these words.

 These statements include, but are not limited to, Rackspace Technology’s relationship with NVIDIA and the NVIDIA Cloud Partner Program, its Enterprise AI Cloud strategy, the anticipated capabilities, benefits and timing of its Institutional Sovereign Pod architecture, Rackspace’s outlook on the AI industry and its ability to deliver, operate, and scale AI infrastructure and solutions for regulated, institutional and sovereign enterprises. Forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially, including, without limitation: Rackspace's ability to realize the anticipated benefits of its relationship with NVIDIA and the NCP program; the availability, cost, and timing of deployment of NVIDIA and other third-party technology; Rackspace's ability to develop, market, and scale the Institutional Sovereign Pod and related offerings on the anticipated timeline or at all; market acceptance of and demand for sovereign and governed AI infrastructure solutions; competition in the AI infrastructure and cloud services markets; capital expenditure requirements associated with AI infrastructure buildout; availability of financing for the AI infrastructure buildout on terms acceptable to Rackspace; Rackspace’s reliance on a limited number of technology partners, including NVIDIA; cybersecurity, data privacy, and regulatory compliance risks associated with serving regulated and sovereign customers; general economic and industry conditions; and other risks and uncertainties described in Rackspace's filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Rackspace undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise, except as required by law.