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Rackspace Technology and AutoPets Reimagine Pet Care with IoT Solution

November 5, 2020

Rackspace Technology and AutoPets Reimagine Pet Care with IoT Solution

Rackspace Technology and AutoPets Reimagine Pet Care with IoT Solution 

SAN ANTONIO – November 5, 2020 – Rackspace Technology™ (NASDAQ: RXT), a leading end-to-end multicloud technology solutions company, today announced the results of its Internet of Things (IoT) centered cloud infrastructure and cloud native application development collaboration with automated pet care company AutoPets.  

Working closely with Onica, an Amazon Web Services (AWS) Premier Consulting Partner and a Rackspace Technology Company, and AWS, AutoPets reimaged pet care in an IoT world. The project goal centered on AutoPets leveraging the AWS infrastructure to bring the speed and scale needed to support the launch of AutoPets UPDATEd iOS application and upcoming Android app.  

“The biggest challenge facing the AutoPets team was harnessing the power of next generation systems,” said Tolga Tarhan, CTO, Rackspace Technology. “It’s incredible to see the efficacy that AWS provides, even when it comes to improving people’s and pets’ lives. AWS solutions can limit disruptions and lower costs while simultaneously enabling next generation technologies to become more tangible in everyday life.” 

Rackspace Technology partnered with the AutoPets team to focus on stabilizing the existing AWS infrastructure and optimizing the AWS IoT service, updating the IoT firmware in just 45 days, and re-releasing both the Android and iOS apps. By changing its infrastructure dramatically, AutoPets has greatly improved their reliability.

While the initial project with AutoPets focused on goals related to the Litter-Robot project, through this process AutoPets learned more about AWS serverless and IoT technologies, enabling them to add to Feeder Robot to their product portfolio.

With so many Litter-Robots sending messages every few seconds, the previous infrastructure was unable to handle the rate of messaging. Using Amazon Kinesis for buffering allowed AutoPets to run messages in batches rather than processing them individually, eliminating previous infrastructure overload. The native use of AWS IoT services has greatly decreased server costs, while allowing for greater scalability as new Litter-Robot and Feeder-Robot units are released.  

In order to support AutoPet’s new mobile application, the organization needed to modernize their IoT backend. Rackspace focused on supporting the existing AWS infrastructure and optimizing the AWS IoT service, updating the IoT firmware in just 45 days, and re-releasing both the Android and iOS apps. 

Rackspace Technology worked with AutoPets to UPDATE their application in preparation of the launch of the Feeder-Robot. The team designed and provisioned the onboarding process, implemented the communications firmware, built the cloud infrastructure for native use, and UPDATEd the applications to ensure that communication with the new device was an intuitive process.

Ultimately, these application improvements have given pet parents the peace of mind they need with access to features such as being able to choose when they UPDATE the firmware, anti-jamming technology and reliability backed by AWS. 

Through the partnership with Rackspace, AutoPets now utilizes AWS IoT Core, Amazon API Gateway, AWS Lambda, and Amazon Kinesis, solving all of these problems and adding new features.  

This Rackspace Technology solution has improved AutoPets’ infrastructure, providing greater reliability and scalability while also lowering the costs to power their Litter-Robot and Feeder-Robot devices through one streamlined application.  

“When faced with the initial challenge of improving the user experience, we realized we needed to change our core infrastructure. This felt like changing the wheel of a car while driving at 60 miles per hour,” said Jacob Zuppke, Chief Operations Officer and EVP, AutoPets. “From the start, we viewed Rackspace Technology as our partner to help us overcome these challenges. Now that Rackspace solved this problem together with us, their focus is developing our software technology and mobile products that are used by people all over the world and we continue to be increasingly satisfied.”    

About Rackspace Technology 

Rackspace Technology is a leading end-to-end multicloud technology services company. We can design, build and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products and adopt innovative technologies.   

About AutoPets 

AutoPets, the inventor, manufacturer, and retailer of the Litter-Robot, is an international leader in developing highly functional pet products that make pet care easier and more enjoyable. Launched in 2000 by founder and President Brad Baxter, the Litter-Robot is the highest-rated automatic, self-cleaning litter box on the market. AutoPets is a 2017/2018/2019/2020 Inc. 5000 company based in Auburn Hills, Michigan, with 130+ passionate employees who are dedicated to improving the future of pet care. 

About Rackspace Technology

Rackspace Technology® (NASDAQ: RXT) is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production. With an Outcomes-as-a-Service model built on secure infrastructure, data foundations, and forward-deployed engineering, Rackspace delivers business results for regulated and mission-critical industries where governance, sovereignty, and uptime are non-negotiable. Learn more at www.rackspace.com.

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