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Rackspace Technology Announces FAIR Learn, an Innovative AI Literacy Program as Part of the Overall Foundry for Generative AI by Rackspace

July 18, 2023

Rackspace Technology Announces FAIR Learn, an Innovative AI Literacy Program as Part of the Overall Foundry for Generative AI by Rackspace

Rackspace Technology Announces FAIR Learn, an Innovative AI Literacy Program as Part of the Overall Foundry for Generative AI by Rackspace

Cloud technology company taking bold steps to educate employees on the principles of AI, use cases to harness the power creatively, responsibly, and sustainably for meaningful customer outcomes and AI operations integration

Target certification of the majority of company employees by the end of 2023

SAN ANTONIO, TX July 18, 2023 – Rackspace Technology (NASDAQ: RXT), a leading end-to-end, multicloud technology solutions company, today announced the launch of FAIR™ Learn as part of the overall Foundry for Generative AI by Rackspace (FAIR™). The innovative AI literacy program is designed to heighten Rackspace employees’ comprehension of the basic principles of AI, potential use cases, and limitations to harness the power creatively, responsibly, and sustainably. Rackspace Technology believes the program will drive meaningful outcomes for customers and effectively integrate AI into the company’s operations.

The FAIR Learn program has four levels: AI-Ready, AI-Business, AI-Specialist, and AI-Expert. Each level has recommended courses from LinkedIn Learning and Cloud Service Providers. When the learner completes these courses, they will receive Digital Credentials from FAIR that can be shared on LinkedIn, Threads, Twitter, and other social media.

“The world of technology is accelerating at an unprecedented pace, and artificial intelligence (AI) sits firmly at the forefront of this revolution. With FAIR, we are driving to be the AI leader in our industry – to do this, AI is no longer just an opportunity; it’s a necessity,” said Amar Maletira, Chief EXECutive Officer of Rackspace Technology. “As Rackers, we pride ourselves on our unyielding dedication to customer success, continuous learning, and adaptability. With FAIR Learn, we have the audacious goal of having the majority of our Rackers credentialed in the program. With this commitment, we are taking a bold step into the future, embracing AI, and driving innovation to shape the future of our company, customers, and the world at large.”

Groundbreaking FAIR Practice

FAIR is a groundbreaking global practice dedicated to advancing business transformation, improving customer experience, increasing the quality of service, and accelerating value creation through the secure and pragmatic use of AI technologies. FAIR has identified over 100 use cases across multiple industries and is working on several first-of-a-kind implementations for our customers across the globe. FAIR provides three unique services to help lean into the transformative power of generative AI:

●     FAIR Ideate: An interactive and collaborative ideation workshop that helps organizations uncover actionable use cases for generative AI with defined business impacts. AI readiness diagnostics provide critical considerations for successful AI adoption.

●     FAIR Incubate: An agile and iterative program that co-creates an enterprise’s first generative AI solution. It establishes the technology stack and assesses the viability of AI, ensuring seamless integration into organizational processes.

●     FAIR Industrialize: A systematic effort to transform the AI solution into a product, implementing governance, defining metrics, and optimizing the AI model and Distributed Cloud Infrastructure for continuous improvement.

Rackspace has used FAIR to implement Rackspace Intelligent Co-pilot for the Enterprise (Rackspace ICE™). Rackspace ICE is an AI Duet that boosts the productivity and effectiveness of go-to-market teams. It harnesses the power of AI to automate routine tasks, identify warm leads, surface relevant data and content, and provide real-time contextualized analytics for hyper-personalized customer interactions.

Rackspace is also using FAIR to develop RITA™ (Rackspace’s Intelligent Technology Assistant).

RITA is an interactive chatbot that uses the latest language models to answer text IT service requests, enhance self-service capabilities for inquiries, request new hardware or software, reset forgotten passwords, and answer questions on IT and security policies. In addition, the solution links the response to the specific sections of the source documents for resolution.

Click here to learn more about FAIR and unlocking limitless creativity with the power of generative AI.

Rackspace Technology

Rackspace Technology is a leading end-to-end multicloud technology services company. we can design, build and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products and adopt innovative technologies.

About Rackspace Technology

Rackspace Technology® (NASDAQ: RXT) is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production. With an Outcomes-as-a-Service model built on secure infrastructure, data foundations, and forward-deployed engineering, Rackspace delivers business results for regulated and mission-critical industries where governance, sovereignty, and uptime are non-negotiable. Learn more at www.rackspace.com.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally relate to future events and can be identified by terminology such as “believe,” “may,” “will,” “potentially,” “estimate,” “continues,” “anticipate,” “intend,” “could,” “would,” “project,” “plan,” “expect,” “is putting,” “designed to,” or the negative of such terms or other similar expressions, although not all forward-looking statements contain these words.

 These statements include, but are not limited to, Rackspace Technology’s relationship with NVIDIA and the NVIDIA Cloud Partner Program, its Enterprise AI Cloud strategy, the anticipated capabilities, benefits and timing of its Institutional Sovereign Pod architecture, Rackspace’s outlook on the AI industry and its ability to deliver, operate, and scale AI infrastructure and solutions for regulated, institutional and sovereign enterprises. Forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially, including, without limitation: Rackspace's ability to realize the anticipated benefits of its relationship with NVIDIA and the NCP program; the availability, cost, and timing of deployment of NVIDIA and other third-party technology; Rackspace's ability to develop, market, and scale the Institutional Sovereign Pod and related offerings on the anticipated timeline or at all; market acceptance of and demand for sovereign and governed AI infrastructure solutions; competition in the AI infrastructure and cloud services markets; capital expenditure requirements associated with AI infrastructure buildout; availability of financing for the AI infrastructure buildout on terms acceptable to Rackspace; Rackspace’s reliance on a limited number of technology partners, including NVIDIA; cybersecurity, data privacy, and regulatory compliance risks associated with serving regulated and sovereign customers; general economic and industry conditions; and other risks and uncertainties described in Rackspace's filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Rackspace undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise, except as required by law.