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Rackspace Technology Epic Infrastructure Managed Services Increases Seattle Children’s Epic Electronic Health Record Availability

May 16, 2024

Rackspace Technology Epic Infrastructure Managed Services Increases Seattle Children’s Epic Electronic Health Record Availability

Rackspace Technology Epic Infrastructure Managed Services Increases Seattle Children’s Epic Electronic Health Record Availability

Rackspace to host critical workloads in the healthcare industry while lowering cost

SAN ANTONIO, TX – May 16, 2024—Rackspace Technology® (NASDAQ: RXT), a leading end-to-end hybrid, multicloud, and AI technology services company, today announced Seattle Children’s successfully implemented an Epic Electronic Health Records (EHR) system leveraging Rackspace’s Healthcare Cloud solution. After an extensive evaluation of private and public cloud service providers, the organization chose Rackspace to manage the migration and provide fully managed private cloud infrastructure services for an Epic environment.

“We chose Rackspace Technology as a strategic partner due to their deep technology background, track record of managing critical workloads, strong customer experience reputation, and a dedicated commitment to healthcare providers and patient outcomes,” said Dr. Zafar Chaudry, Senior Vice President, Chief Digital, and Information Officer at Seattle Children’s. “We are thrilled with the successful EXECution and migration into the Rackspace environment due to meticulous planning, EXECutive engagement, and tight collaboration with Seattle Children’s stakeholders throughout this journey.”

Rackspace and Seattle Children’s engagement includes Service-Level Agreement (SLA) backed managed services, a predictable cost model, expandability for growth, and adjacency for a third-party application ecosystem. The new managed hosting infrastructure will allow the organization system to focus on high-value strategic initiatives that improve patient care while optimizing the business of serving the Pacific Northwest community.

“Epic is a comprehensive electronic health records system that enables Seattle’s Children’s to maintain patient records, facilitating improved patient care coordination and data management,” said Brian Lillie, President of Private Cloud. “The Rackspace Infrastructure Managed Services team seamlessly migrated the organization’s Epic instance with a designated playbook with minimal impact on systems availability. In addition, Rackspace holds all the Epic certifications needed to implement the deployment and now to support the organization’s Epic infrastructure. We are the perfect partner to host and assist Seattle Children’s in managing this critical workload transition.” 

“Health systems today focus on improving care outcomes and patient experiences in their communities. Innovation is at the forefront of driving change in achieving these desired outcomes and requires new ways of working, including technology choices that can help create these new forms of value by embracing a do-more-with-less paradigm shift,” said PV SubbaRao, Rackspace Technology, Global Healthcare, and Life Sciences Senior Vice President. “With this strategic clinical application migration, Seattle Children’s is embracing the power of Rackspace private cloud and the innovation it can drive in care delivery and treatments through pediatric research.”

About Rackspace Technology

Rackspace Technology is a leading end-to-end hybrid, multicloud, and AI technology services company. We can design, build, and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.

Media Contact: Natalie Silva, publicrelations@rackspace.com

About Rackspace Technology

Rackspace Technology® (NASDAQ: RXT) is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production. With an Outcomes-as-a-Service model built on secure infrastructure, data foundations, and forward-deployed engineering, Rackspace delivers business results for regulated and mission-critical industries where governance, sovereignty, and uptime are non-negotiable. Learn more at www.rackspace.com.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally relate to future events and can be identified by terminology such as “believe,” “may,” “will,” “potentially,” “estimate,” “continues,” “anticipate,” “intend,” “could,” “would,” “project,” “plan,” “expect,” “is putting,” “designed to,” or the negative of such terms or other similar expressions, although not all forward-looking statements contain these words.

 These statements include, but are not limited to, Rackspace Technology’s relationship with NVIDIA and the NVIDIA Cloud Partner Program, its Enterprise AI Cloud strategy, the anticipated capabilities, benefits and timing of its Institutional Sovereign Pod architecture, Rackspace’s outlook on the AI industry and its ability to deliver, operate, and scale AI infrastructure and solutions for regulated, institutional and sovereign enterprises. Forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially, including, without limitation: Rackspace's ability to realize the anticipated benefits of its relationship with NVIDIA and the NCP program; the availability, cost, and timing of deployment of NVIDIA and other third-party technology; Rackspace's ability to develop, market, and scale the Institutional Sovereign Pod and related offerings on the anticipated timeline or at all; market acceptance of and demand for sovereign and governed AI infrastructure solutions; competition in the AI infrastructure and cloud services markets; capital expenditure requirements associated with AI infrastructure buildout; availability of financing for the AI infrastructure buildout on terms acceptable to Rackspace; Rackspace’s reliance on a limited number of technology partners, including NVIDIA; cybersecurity, data privacy, and regulatory compliance risks associated with serving regulated and sovereign customers; general economic and industry conditions; and other risks and uncertainties described in Rackspace's filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Rackspace undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise, except as required by law.