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Rackspace Technology Works with McChrystal Group to Leverage Machine Learning for Delivery of High Value Data for Survey Analysis

May 5, 2021

Rackspace Technology Works with McChrystal Group to Leverage Machine Learning for Delivery of High Value Data for Survey Analysis

Rackspace Technology Works with McChrystal Group to Leverage Machine Learning for Delivery of High-Value Data for Survey Analysis

SAN ANTONIO – May 5, 2021 – Rackspace Technology®(NASDAQ: RXT), a leading end-to-end multicloud technology solutions company, announced today its relationship with McChrystal Group, a renowned advisory services and leadership development firm that helps organizations identify opportunities to improve their performance so they can operate optimally in today’s complex environments.

Leveraging AWS, Rackspace Technology worked closely with the McChrystal Group leadership-development organization to transform a time-consuming and labor-intensive process that was being used to analyze surveys by implementing an automated natural language machine learning (ML) data processing solution. The team then SELECTed the right tools and ML models to ensure the delivery of high-value data derived from processing responses to open-ended questions. The solution transformed a time-consuming and labor-intensive process using an automated natural language ML solution.

“McChrystal Group’s previous survey review process relied heavily on manual processes that were both time consuming and labor-intensive. To decrease the level of effort and time, the McChrystal Group looked to us to develop an automated natural language processing solution that would save considerable time and have the ability to identify key topics that were cropping up in the answers to open-ended questions,” said Jeff Deverter, CTO, Solutions at Rackspace Technology. “Our team was focused on how to increase productivity through the adoption of technology that would drive immediate business results for McChrystal Group and doing this expedited the results – especially when evaluating thousands of surveys which increased time to value for McChrystal Group’s clients.”

The solution uses Amazon Athena, AWS Glue, Amazon S3, Amazon SageMaker, and Amazon Translate. The automated ML natural language processing solution enables the company to replace a time-intensive manual process that consumed considerable resources with an automated process that is significantly faster, more consistent, and replicable.

“Rackspace Technology understood our vision and displayed a depth of expertise in designing and implementing a solution that will help us process our surveys faster and more accurately than before,” said Victor Bilgen, Partner and Head of McChrystal Analytics. “Our experience working with the Rackspace Technology team gave us a lot of confidence that they would be the right partner to deliver high-quality results on the project.”

About Rackspace Technology

Rackspace Technology is a leading end-to-end multicloud technology services company. We can design, build and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products and adopt innovative technologies.

About Rackspace Technology

Rackspace Technology® (NASDAQ: RXT) is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production. With an Outcomes-as-a-Service model built on secure infrastructure, data foundations, and forward-deployed engineering, Rackspace delivers business results for regulated and mission-critical industries where governance, sovereignty, and uptime are non-negotiable. Learn more at www.rackspace.com.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally relate to future events and can be identified by terminology such as “believe,” “may,” “will,” “potentially,” “estimate,” “continues,” “anticipate,” “intend,” “could,” “would,” “project,” “plan,” “expect,” “is putting,” “designed to,” or the negative of such terms or other similar expressions, although not all forward-looking statements contain these words.

 These statements include, but are not limited to, Rackspace Technology’s relationship with NVIDIA and the NVIDIA Cloud Partner Program, its Enterprise AI Cloud strategy, the anticipated capabilities, benefits and timing of its Institutional Sovereign Pod architecture, Rackspace’s outlook on the AI industry and its ability to deliver, operate, and scale AI infrastructure and solutions for regulated, institutional and sovereign enterprises. Forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially, including, without limitation: Rackspace's ability to realize the anticipated benefits of its relationship with NVIDIA and the NCP program; the availability, cost, and timing of deployment of NVIDIA and other third-party technology; Rackspace's ability to develop, market, and scale the Institutional Sovereign Pod and related offerings on the anticipated timeline or at all; market acceptance of and demand for sovereign and governed AI infrastructure solutions; competition in the AI infrastructure and cloud services markets; capital expenditure requirements associated with AI infrastructure buildout; availability of financing for the AI infrastructure buildout on terms acceptable to Rackspace; Rackspace’s reliance on a limited number of technology partners, including NVIDIA; cybersecurity, data privacy, and regulatory compliance risks associated with serving regulated and sovereign customers; general economic and industry conditions; and other risks and uncertainties described in Rackspace's filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Rackspace undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise, except as required by law.