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Rackspace Technology Partners with American Logistics to Launch a Customized, Cloud-Native AWS Environment for Enhanced Efficiency and Customer Experience

Rackspace Technology Partners with American Logistics to Launch a Customized, Cloud-Native AWS Environment for Enhanced Efficiency and Customer Experience

Rackspace Technology Partners with American Logistics to Launch a Customized, Cloud-Native AWS Environment for Enhanced Efficiency and Customer Experience

Solution revolutions non-emergency medical transportation with scalable cloud platform

SAN ANTONIO, TX – January 28, 2025 — Rackspace Technology® (NASDAQ: RXT), a leading provider of hybrid, multicloud, and AI technology services, today announced working with American Logistics to launch a state-of-the-art NEMT (Non-Emergency Medical Transportation) platform, cloud-native AWS environment that reimagines healthcare transportation capabilities to transform a company’s enterprise operations to realize the goals of providing the future of NEMT transportation for their clients.

“It’s truly transformational for our organization and our member-centric technology vision,” said Jeff Kuckenbaker, chief technology officer at American Logistics. “The partnership with Rackspace and AWS tech stack has ensured our success in building a state-of-the-art NEMT platform capable of meeting the needs of our client/members both now and in the future.”

Since 1999, American Logistics has been at the forefront of mobility services, specializing in non-emergency medical transportation (NEMT) for Medicare and Medicaid beneficiaries who lack access to reliable healthcare services. Based in St. George, Utah, the company is a vital link between healthcare insurers and nationwide transportation providers. American Logistics excels in orchestrating complex transportation logistics, managing everything from eligibility verification to compliance with diverse regulations and requirements.

The situation

Historically, American Logistics relied on its proprietary software platform modified from legacy design. While this approach was functional, it led to operational complexities that hindered the company’s growth potential. Customer service representatives struggled to master the intricacies of ever-changing insurance plan benefits and state and federal requirements in legacy systems when addressing the dynamic and changing transportation landscape.

Recognizing these challenges, American Logistics sought a strategic partner to reimagine its technology platform to realize the benefits of modern microservice architectures, AWS HiTrust, by design and cloud-native scalability, enabling the company to meet the goals of a growing healthcare client needs while upholding the exceptional member service standards they are known for.

“We are determined to redefine transportation management in the healthcare space,” said Kuckenbaker. “Our mission is to combine our unwavering commitment to excellence with much-needed innovation in our space, providing seamless accessibility to those who need it most.”

The Solution

Rackspace Technology implemented a flexible solution leveraging AWS to create a unified, scalable platform to handle complex, custom requirements for non-emergency healthcare transportation. The new architecture features an event-driven microservices model deployed across six domains in Amazon Elastic Kubernetes Service (EKS) containers, supported by Amazon DynamoDB for operational data and Amazon Simple Notification Service (SNS) for effective event handling.

Data is funneled into Amazon Aurora for robust reporting capabilities. Using Terraform; the Rackspace team introduced Infrastructure as Code (IaC) to empower American Logistics’ DevOps team with streamlined cloud infrastructure management. The newly designed system includes automated workflows that eliminate the need for specialized knowledge, allowing staff to focus on delivering superior service.

“The collaboration between Rackspace and American Logistics symbolizes a commitment to innovation and excellence in healthcare transportation,” said D K Sinha, President of Public Cloud at Rackspace Technology. “By replacing legacy systems with a unified platform, we are enabling American Logistics to manage the intricate requirements of non-emergency healthcare transportation efficiently. With our partnership with AWS, customers gain scalable infrastructure, supported by our expertise for a successful deployment.”

The result

The resulting platform has significantly enhanced American Logistics’ service delivery capabilities. The system automatically processes complex business rules and eligibility verifications while proactively identifying and resolving common issues. By leveraging comprehensive trip histories and streamlined workflows, the modernized platform has transformed operational efficiency, ultimately improving member experiences.

Click here to read more and watch the case study video about the Rackspace Technology American Logistics AWS Cloud-Native solution.

About Rackspace Technology 

Rackspace Technology is a leading end-to-end, hybrid, multicloud, and AI solutions company. We can design, build, and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. 

About American Logistics

Founded in 1999 and headquartered in St. George, Utah, American Logistics is an industry-leading technology-enabled services company known for delivering high-quality transportation management for healthcare payors and systems nationwide. The company is committed to innovative coordination for Medicaid and Medicare populations that lack access to care, fostering healthier living through its proprietary technology, remarkable people, and quality transportation provider network in markets across the United States. To learn more about American Logistics’ pledge to provide equitable transportation options and improve health outcomes, visit americanlogistics.com.

Media Contact: Natalie Silva, publicrelations@rackspace.com 

About Rackspace Technology

Rackspace Technology® (NASDAQ: RXT) is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production. With an Outcomes-as-a-Service model built on secure infrastructure, data foundations, and forward-deployed engineering, Rackspace delivers business results for regulated and mission-critical industries where governance, sovereignty, and uptime are non-negotiable. Learn more at www.rackspace.com.

Forward-Looking Statements

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 These statements include, but are not limited to, Rackspace Technology’s relationship with NVIDIA and the NVIDIA Cloud Partner Program, its Enterprise AI Cloud strategy, the anticipated capabilities, benefits and timing of its Institutional Sovereign Pod architecture, Rackspace’s outlook on the AI industry and its ability to deliver, operate, and scale AI infrastructure and solutions for regulated, institutional and sovereign enterprises. Forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially, including, without limitation: Rackspace's ability to realize the anticipated benefits of its relationship with NVIDIA and the NCP program; the availability, cost, and timing of deployment of NVIDIA and other third-party technology; Rackspace's ability to develop, market, and scale the Institutional Sovereign Pod and related offerings on the anticipated timeline or at all; market acceptance of and demand for sovereign and governed AI infrastructure solutions; competition in the AI infrastructure and cloud services markets; capital expenditure requirements associated with AI infrastructure buildout; availability of financing for the AI infrastructure buildout on terms acceptable to Rackspace; Rackspace’s reliance on a limited number of technology partners, including NVIDIA; cybersecurity, data privacy, and regulatory compliance risks associated with serving regulated and sovereign customers; general economic and industry conditions; and other risks and uncertainties described in Rackspace's filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Rackspace undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise, except as required by law.