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Rancho Valencia Migrates to Rackspace Technology Exchange to Strengthen Customer Service Standards, Optimize Email Infrastructure and Further Integrate Office 365

Rancho Valencia Migrates to Rackspace Technology Exchange to Strengthen Customer Service Standards, Optimize Email Infrastructure and Further Integrate Office 365

Rancho Valencia Works with Rackspace Technology on Migration to Office 365 to Strengthen Customer Service Standards and Optimize Email Infrastructure

Upgraded email platform resulted in performance boost of 30%

SAN ANTONIO – June 16, 2022 – Rackspace Technology® (NASDAQ: RXT), a leading end-to-end, multicloud technology solutions company, today announced that Rancho Valencia worked with the company to migrate their email server from on-premises to Rackspace Technology Exchange to strengthen customer service standards, optimize its email infrastructure and further integrate Microsoft® 365™ into its daily operations. The upgraded email platform resulted in a 30% faster and more secure experience than before.

Rancho Valencia is a Forbes Travel Guide Five-Star resort and spa located on 45 rolling acres north of San Diego, CA. Founded in 2001, the privately-held property employs 350 people with an annual revenue of $25M.

U.S. hospitality is a $133 billion industry and IT services and management within the hospitality industry are different from many traditional IT models because, on top of traditional operations, hospitality IT presents many additional challenges related to guest engagement and guest services. By investing in technology applications at touchpoints throughout the customer journey, hoteliers have an opportunity to increase revenue and boost guest engagement.

“The Rackspace Technology team took the time to understand our existing email environment, provide a plan and timeline for migrating our email server from on-premises to Rackspace Technology Exchange, and then to Microsoft 365,” said Omid Arjomand, InfoTech Director, Rancho Valencia. “Our resort wanted to make the most of its Microsoft 365 environment and platform to optimize revenue and customer satisfaction. We were referred to Rackspace Technology-based primarily on its support availability however, the team was able to adapt and respond effectively to our unique ticketing and went above and beyond our expectations when it comes to customer service and professionalism, which we really appreciated.” 

Rancho Valencia leveraged the Microsoft 365 environment and platform by taking full advantage of the Microsoft 365 ecosystem combined with Rackspace Technology applications and tools. The improved platform is saving money as well as freeing up resources for app development. Stability, security, and the ease of addressing compliance all increased. 

“With the help of Rackspace Technology, Rancho Valencia was able to reduce costs, improve performance and strengthen security while providing guests with a five-star digital experience,” Jeff DeVerter, Chief Technology Evangelist at Rackspace Technology. “The upgraded Rancho Valencia email platform has given users a 30% faster and more secure experience than before and an enhanced overall experience.”

About Rackspace Technology

Rackspace Technology is a leading end-to-end multicloud technology services company. We can design, build, and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products and adopt innovative technologies.

About Rackspace Technology

Rackspace Technology® (NASDAQ: RXT) is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production. With an Outcomes-as-a-Service model built on secure infrastructure, data foundations, and forward-deployed engineering, Rackspace delivers business results for regulated and mission-critical industries where governance, sovereignty, and uptime are non-negotiable. Learn more at www.rackspace.com.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally relate to future events and can be identified by terminology such as “believe,” “may,” “will,” “potentially,” “estimate,” “continues,” “anticipate,” “intend,” “could,” “would,” “project,” “plan,” “expect,” “is putting,” “designed to,” or the negative of such terms or other similar expressions, although not all forward-looking statements contain these words.

 These statements include, but are not limited to, Rackspace Technology’s relationship with NVIDIA and the NVIDIA Cloud Partner Program, its Enterprise AI Cloud strategy, the anticipated capabilities, benefits and timing of its Institutional Sovereign Pod architecture, Rackspace’s outlook on the AI industry and its ability to deliver, operate, and scale AI infrastructure and solutions for regulated, institutional and sovereign enterprises. Forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially, including, without limitation: Rackspace's ability to realize the anticipated benefits of its relationship with NVIDIA and the NCP program; the availability, cost, and timing of deployment of NVIDIA and other third-party technology; Rackspace's ability to develop, market, and scale the Institutional Sovereign Pod and related offerings on the anticipated timeline or at all; market acceptance of and demand for sovereign and governed AI infrastructure solutions; competition in the AI infrastructure and cloud services markets; capital expenditure requirements associated with AI infrastructure buildout; availability of financing for the AI infrastructure buildout on terms acceptable to Rackspace; Rackspace’s reliance on a limited number of technology partners, including NVIDIA; cybersecurity, data privacy, and regulatory compliance risks associated with serving regulated and sovereign customers; general economic and industry conditions; and other risks and uncertainties described in Rackspace's filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Rackspace undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise, except as required by law.