Public Sector

Modernize public sector technology without compromising resilience.

We help government, education and public bodies across the U.S. and UK modernize critical services, strengthen security and put AI to work while maintaining control over where data and workloads run and who can operate them.

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Modernize within mandates while improving digital services

Public sector organizations face pressure to modernize aging systems while managing stringent security and compliance requirements, limited resources and constrained budgets. At the same time, the people who rely on public services expect digital experiences to be responsive, reliable and easy to use. Modernization has to improve service delivery without adding more complexity to already demanding technology operations.

Legacy systems make modernization harder

Critical applications and services can depend on aging platforms that are costly to maintain, difficult to integrate and complex to modernize without operational disruption.

Compliance adds time, cost and operational work

FedRAMP, CMMC and state frameworks in the U.S., along with UK OFFICIAL requirements and NCSC guidance, affect architecture, security controls, operations and ongoing governance.

Sovereignty constrains where and how technology operates

Residency, jurisdiction and clearance requirements can determine where workloads run, where data is stored and who is authorized to access and operate the environment.

0%+

of U.S. federal

cabinet agencies are supported by Rackspace-powered solutions

0.5 Months

average time

to achieve FedRAMP Authority to Operate, compared with a typical 12–18 months

Up to 0%

of controls required

for FedRAMP Authority to Operate may be inherited by agencies, system integrators and independent software vendors

Who we serve

Supporting the public sector at every level

From government agencies and defense organizations to education, healthcare and public sector suppliers, Rackspace Technology helps organizations across the U.S. and UK modernize critical infrastructure, strengthen security and deliver reliable digital services. We support a broad range of public sector organizations, including:

Federal agencies
State and local government
Central and local government
Defense and national security
Policing and justice
Education
Public health and the NHS
Suppliers, integrators and software vendors serving government

solutions

Solutions for public sector priorities

Modernize infrastructure, strengthen resilience and adopt new capabilities while addressing the security, compliance and operational requirements of public sector environments.

Meet sovereignty and residency requirements

Run sensitive workloads in sovereign private cloud operated by cleared local teams from isolated, accredited management environments.

Protect and recover critical services

Combine continuous detection and response with immutable backups and isolated recovery to support recovery from cyber incidents.

Apply governed AI to public sector use cases

Use AI for casework, citizen services and document-heavy processes with human oversight, auditability and defined data boundaries.

Modernize and optimize legacy environments

Modernize applications, consolidate infrastructure and place workloads in environments suited to their performance, security and compliance requirements while managing cost and operational disruption.

Connect data to decisions

Prioritize AI use cases, establish governance and connect data across programs and systems with Palantir Foundry and AIP, then move validated use cases toward production.

We're a government agency. So we needed a partner who was familiar with working within government. We saw that Rackspace had a large implementation with a government agency and it came recommended by the state.

Jorge Vazquez

Director of Technology Management and Innovation, HACA

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AI for public sector

AI for public sector services and operations

AI can help public sector organizations streamline casework, improve access to information and reduce manual processing. Moving those use cases into production requires clear governance, human oversight, auditability and controls over where data and AI operate.

Rackspace brings together AI, governed private and sovereign cloud and continuous operations to support those requirements from deployment through production.

Rackspace runs public sector AI on governed private and sovereign cloud, with audit trails, human approval and data boundaries built in, so AI scales within the rules that govern the public sector.

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Casework and case management

Summarize files, surface related records and route cases to help caseworkers find relevant information and make decisions.

Citizen services

Use conversational assistants to answer common questions, surface information and hand off to staff when human judgment is required.

Document-heavy processes

Read, classify and route benefits, permits, licensing and records requests to reduce manual processing.

Fraud and improper payments

Identify patterns across programs and payments for investigators to review, with traceable reasoning behind the results.

Compliance and trust

Support for U.S. and UK public sector requirements

Rackspace brings together authorized and accredited environments, security and compliance capabilities and public sector experience to support requirements across U.S. and UK government, health and education.

United States

FedRAMP Joint Authorization Board

DoD Impact Level 4

DFARS and CMMC

FISMA

IRS Publication 107

TAC 202

HIPAA

United Kingdom

UK OFFICIAL and OFFICIAL-SENSITIVE

NCSC Cloud Security Principles

Public Services Network

Cyber Essentials Plus

ISO/IEC 27001, 27017 and 27018

HSCN connectivity and NHS DSPT support

G-Cloud 14 supplier

Security-cleared UK teams

Ready to modernize public sector technology with confidence?

Whether the priority is authorization, sovereign cloud, cyber resilience or AI, Rackspace can build and operate a foundation that meets your mission, your mandates and your budget.

FAQ

Common questions about cloud and AI solutions for the Public sector

How does Rackspace Technology help U.S. government agencies achieve FedRAMP authorization faster?

Rackspace Technology helps U.S. government agencies, system integrators and independent software vendors (ISVs) accelerate FedRAMP authorization through Rackspace Government Cloud, a FedRAMP-authorized environment. Organizations can inherit up to 80% of applicable security controls, reducing the time and effort required to obtain an Authority to Operate (ATO). Rackspace has maintained FedRAMP Joint Authorization Board (JAB) authorization since 2015.

Does Rackspace Technology provide sovereign cloud solutions for UK government organizations?

Yes. Rackspace Technology provides Sovereign Private Cloud solutions designed to support UK government agencies and public sector organizations handling OFFICIAL and OFFICIAL-SENSITIVE workloads. The environment aligns with the UK National Cyber Security Centre (NCSC) Cloud Security Principles and is operated by security-cleared UK teams using isolated, accredited management environments.

How does Rackspace Technology support NHS organizations with secure cloud services?

Rackspace Technology provides sovereign cloud services designed to help NHS organizations securely manage clinical and business systems. Its capabilities include security-cleared UK support teams, Health and Social Care Network (HSCN) connectivity and support for NHS Data Security and Protection Toolkit (DSPT) requirements. Central and North West London (CNWL) NHS Foundation Trust uses Rackspace services to operate and optimize critical clinical and business systems.

How does Rackspace Technology help state and local governments meet security and compliance requirements?

Rackspace Technology helps U.S. state and local government agencies strengthen cloud security and support regulatory compliance by applying its FedRAMP experience to public sector environments. Rackspace supports security requirements and frameworks including IRS Publication 1075, Criminal Justice Information Services (CJIS)-aligned controls, Texas Administrative Code (TAC) 202 and HIPAA. Rackspace also holds Texas Department of Information Resources (DIR) contracts for cloud, IT and AI services.

How can government agencies securely deploy and govern AI?

Rackspace Technology helps government agencies and public sector organizations securely deploy and manage AI through governed private and sovereign cloud environments. Its approach incorporates human oversight, audit trails and defined data boundaries to help organizations control where AI models and sensitive data are hosted, processed and managed. These capabilities support responsible AI adoption while maintaining security, transparency and operational governance.

How can UK government and public sector organizations procure Rackspace Technology cloud services?

UK government agencies, NHS organizations, local authorities and other public bodies can procure eligible Rackspace Technology cloud and sovereign services through G-Cloud 14 on the UK Digital Marketplace. This established government procurement framework provides a streamlined route for public sector organizations to access Rackspace cloud infrastructure and managed services.